Servicing and maintenance

Getting the most from your product 

We highly recommend an annual service on all of our electronic or metal products. For our wooden products, we advise servicing every 2 to 3 years (please refer to your product’s User Guide).

Our approved Technicians perform a thorough and comprehensive inspection prior to servicing your product, which ensures it is in good working condition and is fit for your child to use regularly.

When all safety tests have been passed, you will be issued with a certificate of compliance.

Why should you take advantage of our inspection and service?

  • All parts necessary in ensuring that your product passes its compliance test will be provided as part of the servicing fee.*
  • Children rely upon our products and an annual service ensures that the product is fit for their use.
  • You save unnecessary costs that would be payable if your product becomes faulty.
  • It will provide you with peace of mind you need that your child is not at risk.

*On condition that once your product is outside its warranty period it is inspected and serviced in the timeframes outlined in the product’s User Guide, i.e. after the Strato chair warranty is over it should be serviced every year thereafter to qualify for free parts. Also subject to the product not being misused.

Discount on multiple servicing

If you have more than one product that requires servicing at the same time, we can offer you a reduced rate. Call the Customer Services team today to discover how much you could save.

Booking your service

Booking your inspection and service has never been easier. Simply call our Customer Services team on 021 48242225.

Warranty and repairs

All products purchased after May 2009 come with a 2-year warranty as standard. In this time, any repairs (except those relating to misuse) are provided to you free of charge.

Should your product require a repair outside its warranty period, please call our Customer Services team who will be more than happy to assist you.